Terms of service

WELCOME

Welcome to VINTRAVA. References to "VINTRAVA," "we," "us," or "our" throughout this document pertain to our company and its online retail operations in the United Kingdom.

These Terms of Service ("Terms") apply to your access and use of our website, products, features, applications, and all related services (collectively, the "Platform").

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy.

If you do not accept these Terms in their entirety, you must refrain from using our Platform.

1. USER ELIGIBILITY AND ACCOUNT REGISTRATION

To use our Platform, you must be of legal age in your country of residence, including the United Kingdom.

If you permit a minor under your supervision to access our Platform, you assume full responsibility for their conduct and any resulting consequences.

Certain features may require you to create an account or provide personal details such as:

  • Name

  • Email address

  • Payment information

  • Delivery address

You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Accounts are personal and may not be transferred, sold, or shared with any third party.

2. GENERAL CONDITIONS OF USE

VINTRAVA reserves the right to refuse service to anyone for any reason at any time.

Content you transmit through our Platform (excluding credit card information) may pass through various networks and undergo technical modifications to conform to different systems.

All payment card data is encrypted during transmission.

Reproduction, duplication, resale, or commercial exploitation of any portion of our Platform without express written permission is strictly prohibited.

Headings used throughout these Terms are for convenience only and have no legal significance.

3. CONTENT ACCURACY AND RELIABILITY

While we endeavor to provide accurate information, VINTRAVA makes no guarantees regarding the completeness, accuracy, or timeliness of content displayed on our Platform.

Information is presented for general reference purposes and should not be your sole basis for making purchasing decisions.

We recommend consulting additional sources before making final decisions.

Reliance on any content from our Platform is entirely at your own risk.

4. PRICING AND AVAILABILITY CHANGES

All product prices are subject to modification without prior notice.

VINTRAVA may alter, pause, or discontinue any aspect of the Platform at any time without liability.

We shall not be responsible for:

  • Price adjustments

  • Service modifications

  • Interruptions

  • Terminations

5. PRODUCTS AND STOCK LIMITATIONS

Certain products may be available exclusively through our online store.

Inventory is limited and subject to availability.

All returns and exchanges are processed according to our Return Policy.

Although we make every effort to display product colors accurately, we cannot guarantee that your device will render colors exactly as they appear in reality.

We reserve the right to limit sales to:

  • specific individuals

  • geographic regions within the United Kingdom

  • specific quantities

Descriptions and pricing may be updated without notice.

6. ORDER ACCEPTANCE AND CANCELLATION

VINTRAVA retains the right to accept, decline, or cancel any order at its discretion.

We may impose purchase limits per:

  • person

  • household

  • order

This includes orders placed using identical accounts, payment methods, or shipping addresses.

If an order is modified or cancelled, we will attempt to contact you using the details provided during checkout.

7. THIRD-PARTY TOOLS AND INTEGRATIONS

Our Platform may provide access to tools operated by third-party providers.

These tools are offered “as is” without warranties or guarantees.

VINTRAVA disclaims any liability arising from your use of these services.

8. EXTERNAL LINKS AND THIRD-PARTY CONTENT

Our Platform may include links to external websites or services.

VINTRAVA does not control or endorse third-party content.

We assume no responsibility for:

  • accuracy

  • legality

  • availability

of third-party websites or services.

9. USER-SUBMITTED CONTENT

If you submit comments, suggestions, ideas, proposals, or other materials to us, you grant VINTRAVA a royalty-free, perpetual license to use and distribute such content in any medium.

We are under no obligation to:

  • maintain confidentiality

  • provide attribution

  • offer compensation

for submitted materials.

10. PERSONAL DATA AND PRIVACY

Your personal information is processed according to our Privacy Policy, which explains how we collect, use, and protect your data in compliance with United Kingdom data protection laws.

11. ERRORS AND CORRECTIONS

Occasionally, our Platform may contain:

  • typographical errors

  • inaccuracies

  • omissions

related to product descriptions, pricing, promotions, availability, or delivery information.

VINTRAVA reserves the right to correct errors and update information at any time, including after an order has been submitted.

12. PROHIBITED CONDUCT

You agree not to use our Platform:

  • for unlawful purposes

  • to solicit illegal activities

  • to violate UK laws or regulations

  • to infringe intellectual property rights

  • to harass or abuse others

  • to submit false information

  • to distribute malware or harmful code

  • to collect user data without consent

  • for spam or unauthorized marketing

  • for obscene or immoral purposes

  • to interfere with security systems

13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Our Platform and services are provided “as is” and “as available.”

VINTRAVA makes no guarantees that the Platform will be:

  • uninterrupted

  • secure

  • error-free

To the fullest extent permitted by UK law, VINTRAVA shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Platform.

14. INDEMNIFICATION

You agree to indemnify and hold harmless VINTRAVA, its affiliates, employees, and partners from any claims or liabilities resulting from:

  • your breach of these Terms

  • your violation of applicable law

15. SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain fully valid and enforceable.

16. TERMINATION

These Terms remain in effect until terminated by either party.

Obligations and liabilities incurred before termination remain valid after termination.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and VINTRAVA.

18. GOVERNING LAW

These Terms shall be governed by and interpreted according to the laws of England and Wales.

19. AMENDMENTS

VINTRAVA may update these Terms at any time.

The most current version will always be available on this page.

Continued use of our Platform after updates constitutes acceptance of the revised Terms.

20. SHIPPING AND DELIVERY

All orders are dispatched through our selected logistics partners.

Estimated delivery times and shipping details are displayed during checkout and apply within the United Kingdom only.

VINTRAVA is not responsible for delays caused by couriers or logistical issues.

21. RETURNS AND REFUNDS

Eligible items may be returned within 30 days of receipt.

Items must be:

  • unworn

  • undamaged

  • in original packaging

Return shipping costs may apply depending on the circumstances.

Refunds are processed within 7 days after the returned item is received and approved.

For assistance please contact: support@vintrava.com


22. PRODUCT WARRANTY

If you receive a defective or incorrect product, please contact us immediately with supporting photos. promptly at support@vintrava.com

We will arrange for a replacement, repair, or refund where appropriate.

23. CONTACT US

For any questions regarding these Terms or our services, please contact:

 CONTACT INFO

VINTRAVA

Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom

Phone: +44 7449773205 
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.