Billing Terms & Conditions 

AVAILABLE PAYMENT OPTIONS

VINTRAVA accepts a variety of secure payment methods to make shopping convenient. You can pay using:

  • Apple Pay

  • Google Pay

  • Maestro

  • Mastercard

  • PayPal

  • Shop Pay

  • UnionPay

  • Visa (credit and debit cards)

HOW CHECKOUT WORKS

All payments are processed immediately through secure, encrypted payment gateways.

The checkout process includes:

  1. Adding items to your basket and reviewing your order

  2. Providing your delivery address

  3. Choosing a payment method

  4. Authorizing the payment

After successful processing, you will receive:

  • An on-screen confirmation

  • A detailed email with your order information

PAYMENT SECURITY

Your financial data is protected with industry-standard security measures.

  • SSL encryption secures all transmissions

  • Fully PCI DSS compliant

  • Card information is tokenized and never stored on our servers

  • 3D Secure authentication and automated fraud detection monitor suspicious activity

CURRENCY

All product prices on our website are displayed in British Pounds (GBP).

ORDER CONFIRMATION

Once your payment is successfully processed, you will see:

  • Immediate on-screen confirmation

  • Email containing full order details and a unique reference number for tracking

PAYMENT PROBLEMS

If your payment is declined, it may be due to:

  • Insufficient funds

  • Expired or blocked card

  • Restrictions from your card issuer

  • Temporary technical issues

Please ensure your payment information is entered correctly. If issues persist, contact your bank or card provider, try a different payment method, or reach out to our customer support team for assistance.

FEES AND CHARGES

VINTRAVA does not charge additional fees for processing payments. However, your bank or payment provider may impose fees for currency conversion or international transactions. Third-party payment platforms, such as PayPal, may also have their own fee policies.

PAYMENT SUPPORT

For any questions or issues related to payments, contact our support team:

CONTACT INFO

VINTRAVA

Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom

Phone: +44 7449773205 
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.