Privacy policy

VINTRAVA ("we," "our," or "us") manages this e-commerce website and its related services (collectively, the "Platform"). We are based in the United Kingdom and serve customers only in the UK.

Where applicable under UK data protection regulations, we act as the data controller responsible for handling your personal information.

By using or accessing our Platform, you agree to the practices outlined in this Privacy Policy.

1. DATA CONTROLLER DETAILS

  CONTACT INFO

VINTRAVA

Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom

Phone: +44 7449773205 
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.

2. PERSONAL INFORMATION WE COLLECT

We collect information depending on your interactions with the Platform, including:

  • Contact & Identification Data: Name, email, phone number, shipping and billing addresses

  • Order & Transaction Data: Products purchased, order totals, payment references, limited payment info (full card details handled by payment providers only)

  • Account Information: Login credentials, usernames, saved preferences for registered accounts

  • Customer Support Communications: Emails, messages, and attachments with our support team

  • Technical & Usage Data: IP address, device info, browser type, operating system, pages visited, clickstream data, cookies

3. HOW WE COLLECT INFORMATION

  • Directly from you: Orders, account creation, newsletter signup, or customer support

  • Automatically: Cookies, pixels, and tracking technologies

  • From third parties: Payment processors, shipping providers, analytics, and marketing services

4. WHY WE PROCESS YOUR DATA

We process personal information for:

  • Order Fulfillment & Account Management: Completing purchases, delivery, returns, support

  • Payment & Fraud Prevention: Securing transactions and preventing fraudulent activity

  • Platform Analytics & Improvements: Understanding usage, resolving issues, improving features

  • Marketing & Promotions: Sending offers and newsletters (you may opt out anytime)

  • Legal Compliance: Meeting tax, reporting, and regulatory obligations

Processing is based on consent, contractual necessity, legal compliance, or legitimate business interest.

5. COOKIES AND TRACKING

We use cookies to:

  • Enable essential site functions

  • Remember preferences

  • Measure site performance and engagement

  • Deliver relevant marketing content where allowed

Where required, we request consent for non-essential cookies on first visit. Settings can be changed anytime via your browser.

6. SHARING PERSONAL INFORMATION

We share personal data only when necessary to operate the Platform, including with:

  • E-commerce Hosting (Shopify)

  • Payment Processors

  • Shipping & Logistics Partners

  • Technology & Analytics Services

  • Professional Advisors

  • Corporate Transactions (mergers, acquisitions, or asset sales)

We do not sell personal information to third parties.

7. INTERNATIONAL DATA TRANSFERS

Data is processed within the UK. Any transfer outside the UK (e.g., for hosting or analytics) is protected by appropriate safeguards in compliance with UK data protection law.

8. DATA RETENTION

We retain personal data only as necessary:

  • Transaction Records: Per tax and accounting laws

  • Accounts: While active and for a reasonable period after inactivity

  • Support Communications: To resolve issues or comply with legal obligations

  • Marketing Preferences: Until consent is withdrawn or opt-out occurs

9. YOUR RIGHTS (UK CUSTOMERS)

Under UK GDPR, you may:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion in certain situations

  • Restrict or object to processing

  • Receive data in a portable format

  • Withdraw consent

Complaints may be filed with the UK ICO.

To exercise your rights, contact support@vintrava.com Verification of identity may be required.

10. CHILDREN'S PRIVACY

The Platform is not aimed at individuals under 16.

We do not knowingly collect personal data from children. Contact us if you believe a child submitted data so we can delete it.

11. AUTOMATED DECISION-MAKING

We do not use automated decision-making or profiling with legal or similarly significant effects.

12. SHOPIFY PLATFORM

Our store is powered by Shopify for hosting, order management, analytics, and security. Shopify acts as our data processor.

See Shopify Privacy Policy for details.

13. POLICY UPDATES

This Privacy Policy may be updated occasionally.

The latest version will always be posted with a “Last Modified” date.

Users will be notified of significant changes where required by law.

14. CONTACT US

 CONTACT INFO

VINTRAVA

Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom

Phone: +44 7449773205 
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.