Refund policy

At VINTRAVA, we are committed to the quality of our products and your satisfaction. If something is not right with your order, we have made returns and refunds as straightforward as possible.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a product that is defective, damaged during shipping, or not what you ordered, please contact us within 30 days of delivery at support@vintrava.com.

 Include your order number and clear photos showing the issue.

For items that were damaged during shipping or sent incorrectly, we will offer a replacement, store credit, or full refund at our discretion.

We do not charge restocking fees on any returns. Customers are responsible for arranging and paying for return shipping.

EXCHANGES

If you would like a different size, color, or product, we are happy to facilitate an exchange. Contact our customer service team and we will guide you through the process.

STANDARD RETURNS – 30 DAY POLICY

Changed your mind? You may return eligible items within 30 days of receipt, provided they are:

  • Unworn and unused

  • In their original condition

  • Returned in the original packaging

Please clearly indicate your order number on the return package. Return shipping costs are the customer’s responsibility, and original delivery fees are non-refundable for standard returns.

Refunds are usually processed within 7 days of receiving your return, though your bank or card provider may take additional time to credit your account.

ITEMS WE CANNOT ACCEPT

We cannot process returns for:

  • Items returned without a valid order reference number

INITIATING A RETURN

Before sending any item back, please email support@vintrava.com to start the return process.

This helps us issue a return authorization, track your package, and expedite your refund.

HOW REFUNDS WORK

Once your return is received, we will inspect the item and notify you whether the refund is approved.

If approved, the amount will be credited to your original payment method within 7 days. Depending on your bank or payment provider, it may take a few extra days for the funds to appear.

NEED HELP?

For any questions regarding returns or refunds, contact our customer support team:

 CONTACT INFO

VINTRAVA

Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom

Phone: +44 7449773205 
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.