Shipping policy
WHERE WE DELIVER
VINTRAVA delivers to addresses within the United Kingdom only.
We do not currently ship outside of the United Kingdom.
DELIVERY TIMES AND PROCESSING
Your estimated delivery time is calculated as:
Order Processing + Shipping Transit
We partner with trusted courier services to ensure your order arrives safely and on time.
| Stage | Duration |
|---|---|
| Order Processing | 1–2 business days (Mon–Fri) |
| Courier Transit | 3–5 business days (Mon–Fri) |
| Total Estimated Delivery | 4–7 business days |
Daily Cut-Off:
Orders placed before 2:00 p.m. (GMT) are processed the same day. Orders placed after this time or on weekends will be processed on the next business day.
All orders undergo a quality check and secure packaging before dispatch, which is included in the processing time.
SHIPPING COSTS
| Destination | Shipping Method | Estimated Arrival | Price |
|---|---|---|---|
| United Kingdom | Standard Delivery | 4–7 business days | FREE |
PACKAGE PROTECTION
All shipments include free parcel insurance.
If your tracking status does not update for 5–6 days after dispatch, please contact our support team: support@vintrava.com
Our team will assist you in starting a lost package investigation with the courier.
TRACKING YOUR ORDER
Once your order leaves our warehouse, you will receive a confirmation email with:
• A unique tracking number
• A link to track your shipment from dispatch to delivery
ISSUES WITH YOUR DELIVERY?
If your package is delayed, damaged, or cannot be delivered, please contact our customer support team immediately.
We are committed to resolving any shipping issues as quickly as possible.
CONTACT INFORMATION
VINTRAVA
Company name: BORN ONLINE S.R.L
Company address: Satul Bradetu 71, Nistoresti, Vrancea
VAT number: RO43708818
Warehouse Address: 33 Boscastle Rd, London NW5 1EE, United Kingdom
Phone: +44 7449773205
Email: support@vintrava.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.